Survey Says: Switching to Canvas is Easier with Support

— Higher Satisfaction Rate Among Instructors Who Sought Personal Support

Over the past year, more than two thousand Mizzou instructors have transitioned from Blackboard Learn to the new campus-wide learning management system, Instructure Canvas (Canvas). To get a sense of what instructors think about Canvas and support services offered for the migration, our department, Educational Technologies, surveyed those instructors who taught with Canvas during the 2017 academic year.

Of the 339 respondents, a majority responded positively to our current support and services. The satisfaction rate with the migration is higher among instructors who worked with our staff, including our Academic Technology Liaisons, as opposed to using the self-help resources or none at all.

Of the respondents who migrated their courses themselves, only 37% reported they were “extremely satisfied” and 46% said they were “somewhat satisfied” with the assistance and support services provided. Seventy-seven percent (77%) of those who received assistance from our staff were “extremely satisfied.” That number is even higher among instructors who attended our Open Help Hours. In particular, 85% reported that they were “extremely satisfied.”

A small minority of those questioned felt that scheduling more training sessions before semesters would be a useful addition. On the whole, most instructors preferred using Canvas because of its ease-of-use, and intuitive interface.

Overall, the survey results indicate that most instructors value the services and support that are available to them, and want more training provided before the start of the semester. The overall instructor feedback on Canvas is positive.

Blackboard was turned off to Mizzou students and instructors at 8 a.m. on December 20, 2017. As for fall 2017 semester, we recorded 2,658 course sites in Canvas and 255 sites in Blackboard. Our professional staff will continue to assist instructors as they migrate their sites to Canvas and learn the new system.

Instructors who wish to receive more hands-on training are encouraged to drop by our Open Help Hours every Thursday between 1-3 p.m., attend one of our many training sessions, and consult with our instructional designers and technology specialists. All of this information is available at canvas-migration.missouri.edu. Instructors who have questions about Canvas can send email to canvas@missouri.edu.